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Text Mining can be used to monitor social media

Measuring public opinion was always about extrapolating from surveys and hoping the small sample you selected was representative of the general public. Today, individual public opinion is ripe for the taking on Facebook, YouTube, Instagram, Twitter, Reddit, WhatsApp, and whatever new product review or augmented-reality platform pops up next. With the advancement of Artificial Intelligence, …

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What is Digital Marketing? How digital marketing is related to different technologies? What are the key elements of Digital Transformation?

Digital marketing is best described as “the application of the internet and related digital technologies in conjunction with traditional communications to achieve marketing objectives”. The application of digital marketing is vital in order to be able to identify, anticipate and satisfy customer requirements. Not only is the internet essential in terms of market research and …

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Should we digitalize everything? Evidence from the Fine-dining Restaurants in France

Digitalization is probably the term, which is omnipresent in your daily life. However, what does the digitalization exactly mean for companies? Should we digitalize everything? To what extent services could be digitalized? Could we have the same degree of digitalization for high-end and low-end services? Recently, we have conducted a research on service digitalization of …

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How social media data can influence consumers’ attitudes towards cosmetic brands? The case of Maybelline

This aim of this research was to understand how French consumers’ use of social media data influences their perceptions of cosmetic brands. The first observation is the recurrence of expectations on social media from the consumer point of view. This notion of expectation describes the entire attitudes and behaviours consumers think a brand should have …

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Development of ICT and Evaluation of Digital Marketing

The development of ICT communication technology began during the 1990s with the arrival of Web 1.0 which was an era of very little interaction. The beginning of banner ads, the basic search engine, the founding of Google, and the launching of email interaction on mobile devices were all included in this first web phase. Next …

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